You can cancel or reschedule your shoot anytime before 5:00PM the day before the shoot without a fee. If you reschedule after 5PM the day before the shoot, or the day of the shoot, there is a 15% cancellation fee (of the total price excluding discounts/travel fees).
To cancel or reschedule:
- Log into your account at www.virtuance.com
- Click on “My Account”
- Click on “Order History”
- Select property and click “Cancel” or “Reschedule”
If you're having trouble logging into your account, our Client Success Team is available to help at 1-844-443-7325.