First, be sure to check your spam or junk folder just in case your announcement email accidentally wound up there (this is usually the case)!

You can still access your photos by logging into your Virtuance.com account and selecting My Account > My Listings, and then clicking on the View Legacy Tours or View Marketing Suite Tours button.

Still not finding your images? It's possible they're still processing and haven't been delivered yet. Click here for more information on our photo delivery turnaround times! You can also contact our Client Success team by email at info@virtuance.com, or by phone at 1-844-443-7325 to help troubleshoot further.