Downloading your images from the Client Panel Download Center with the Internet Explorer Browser:
You will see a downloads bar appear at the very bottom of your screen. Select "Save" and you will see the download begin.
After your download has completed, you will be given the option to open the file. Select "Open".
Once the images have completed the download, a new window will open with two files in it. One file will say COPY ADJACENT FOLDER TO DESKTOP and the other will be a file with the address. For ease of use, we recommend dragging the folder with your property’s name to your desktop.
For help on how to unzip the compressed zip folder, click here.
Please contact Virtuance Customer Service at 1-844-443-7325 if you have any questions or need any assistance!